Frequently Asked Questions

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Piccolina Baby Clothing Collection Store

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Toll Free: 1-866-876-3136

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Frequently Asked Questions

How do I get in touch with Piccolina Baby Collection?
Answer: Click on the "Contact Us" link on the Customer Service page.

Does Piccolina Baby Collection Offer Gift-Wrapping Services?
Answer: Yes we do. Click on the "Boxes and Gift Wrapping" link on the Customer Service page.

Does Piccolina Baby Collection Offer Gift Certificates?
Answer: Yes we do. Click on the "Gift Certificates" link on our Homepage. Gift Certificates are available in various dollar amounts.

How do I know what products I have put in my shopping basket?
Answer: Click on the "Shopping Cart" link at the top right of the page.

How do I check the status of my order?
Answer: Click on the "Order Tracking" link located on the Customer Service page.

How do I know it is safe to use my credit card on Piccolina.com?
Answer: Click on the "Security" link on the Customer Service page.

What do I do if I forgot my password?
Answer: Click on the "Forgot my Password" link located on the Customer Service page.

Has my order been shipped yet?
Answer: As soon as we ship your order, we'll send you an e-mail to let you know it's on the way.

When will my order arrive?
Answer: Delivery time depends on the method if shipping you have selected: Ground shipping usually takes between 8 and 10 business; 2nd Day Air takes 2 to 3 business days; Next Day Air takes 1 to 2 business days and International Shipping varies depending on the destination. You can track your order to pinpoint your package's arrival date more precisely.

My package should have arrived by now, but it hasn't. What do I do?
Answer: If your package is late in arriving, you can track your order using the tracking number you received in your "Shipping Confirmation" e-mail.

How can I track my order?
Answer: As soon as we ship your order, you will receive a "Shipping Confirmation" e-mail that contains your tracking number. You can use this number to track your order online at the UPS web site. UPS allows you to track your order while en route.

Does Piccolina Baby Collection ship outside of the U.S.?
Answer: Yes we do. Click on the "Shipping Information" link on our Customer Service Page.

Who pays sales tax?
Answer: Sales Tax will be charged only on orders shipped within the state of Georgia based on the applicable County Sales Tax Rate. Orders shipped outside the state of Georgia are tax-free!!